Terms of use
General
General
The following terms and conditions (henceforth: the "Terms and Conditions") are valid between you and Corp. (henceforth: Name of Corporation; may be referred to as "us" and "we") and apply to all use of and orders placed on Name of Corporation website acnestudios.com, and orders made by telephone, e-mail or by live chat with Name of Corporation Customer Service team (henceforth together: the "Website"). Please note that Name of Corporation does not guarantee that all products presented on the Website are in stock or are available for purchase.
Booking Confirmation
After submitting your booking, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
Payments
Credit Cards and Debit Cards
Payment can be made by the following credit cards: Visa, Mastercard and American Express. Payment can also be made by the following debit cards: Visa and Maestro. (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Acne Studios has sent you the order confirmation email. We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
PayPal
When selecting the PayPal option, you will be directed to the PayPal site to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then return to the Website.
Apple Pay
When selecting Apple Pay payment option, you will be directed to the Apple Pay payment page, where you can select your shipping address and confirm your payment with your device fingerprint. Once the transaction is complete, you will then return to the Website.
Gift Cards
When placing an order with a gift card, the order can only be shipped to the same country as where the gift card was issued. Acne Studios are unable to change the currency of the gift card in order to use it in another country. Gift cards are valid five years from the date when they were purchased.
Refunds
Ticket Refunds
You are entitled to return your purchase for a refund or exchange your product/s by submitting or sending notice thereof to Acne Studios and postmarking/dispatching the product/s within 14 days of the date on which you have received the product, provided the product has not been materially used or worn.
Gift Cards
When placing an order with a gift card, the order can only be shipped to the same country as where the gift card was issued. Acne Studios are unable to change the currency of the gift card in order to use it in another country. Gift cards are valid five years from the date when they were purchased.
Return Process:
1. Visit www.companyname.com and log into your account to begin a return or exchangeClick on "Orders"3. Find the order you would like to return/exchange, and click on "Return an item" to begin the return/exchange processAfter you have completed the return/exchange request, place the pre-paid return label on the box over the prior delivery informationCall us at 1-800-742-5875 to arrange a collectionYour package will be delivered to our return center at:Company Name C/O Neue Logistics5604 South Side AvenueMiami, Florida 07047 USA
Complete Agreement
Except as expressly provided in a particular "legal notice" on the site, these terms & conditions, together with the privacy policy, constitute the entire agreement between you and Company Name with respect to use of the site and content.